winbet 24 Privacy Policy

This privacy policy applies to all users of the winbet 24 platform. By using our services, you are considered to have accepted the terms of this policy. Reading this privacy policy together with winbet 24's Terms and Conditions will give you a clear understanding of the platform's complete operating framework.

We believe transparency is the foundation of trust. That is why every step of our data collection is explained openly here.

1.1 Registration and Identity Information

The information you provide when opening an account at winbet 24 is collected. This includes your full name, date of birth, mobile number, email address, and password. The main reason for collecting your date of birth is to confirm that the user is 21 years of age or older — as our platform is for adults (21+) only.

1.2 Financial and Transaction Information

Your payment method details are processed during deposits and withdrawals. winbet 24 handles transactions via bKash, Nagad, Rocket, Upay, and bank transfer. We retain records of transaction dates, amounts, and methods received through payment service providers. Full card numbers or account PINs are never stored on our servers.

1.3 Technical and Device Information

When you use our website or app, certain technical information is collected automatically:

• IP address and browser type
• Operating system and device model
• Page visit duration and navigation history
• Cookie and session identification data
• Referral URL (where you came from)

winbet 24 uses collected information only for the purposes described below:

2.1 Service Operation and Security

Information is used to verify your account, detect suspicious transactions, and prevent fraudulent activity. SSL encryption technology is applied to keep your identity secure during every login and financial transaction.

2.2 Personalised Experience

By analysing your gaming preferences and usage patterns, we prepare relevant bonus offers and game recommendations for you. This analysis is conducted entirely internally and is not shared with third parties.

2.3 Customer Support

When you contact us via live chat or email, records of the conversation are retained to resolve issues and improve service quality. Answers to customer support questions can be found in the FAQ section.

2.4 Legal Compliance

To comply with applicable laws and regulations, it may be necessary to provide information to authorities upon their request in certain circumstances.

Cookies are small text files stored in your browser. winbet 24 uses cookies to keep login sessions active, remember user preferences, and analyse site performance.

3.1 Types of Cookies

• Essential cookies: Required to maintain login, sessions, and security. Core site functionality does not work without them.
• Functional cookies: Store language preferences and other user-defined settings.
• Analytics cookies: Collect statistics to understand site traffic and usage patterns. These can be disabled in your browser settings.

3.2 Cookie Control

You can delete cookies or stop accepting new ones at any time through your browser settings. However, disabling essential cookies may cause some site features to not work properly.

winbet 24 works with trusted third parties to operate its services. Information is shared only where necessary and under strict confidentiality agreements.

4.1 Payment Processors

Payment service providers such as bKash, Nagad, Rocket, Upay, and bank transfer receive only the information needed to complete a transaction. These organisations operate under their own privacy policies.

4.2 Technology Partners

Service providers that assist with the technical operation of the site (such as cloud hosting and security tools) have access to limited technical data. They may not use this information for their own purposes.

4.3 Legal Requirements

Information may be provided to relevant authorities to comply with court orders or applicable law. In such cases, we will try to notify the user in advance if legally permitted to do so.

winbet 24 has put in place multiple technical and organisational measures to ensure the security of your information:

• SSL/TLS Encryption: All data exchanged between the website and servers takes place over encrypted channels.
• Database Encryption: Sensitive information is stored in encrypted form.
• Access Controls: Only authorised staff can access user information, and only to the extent required.
• Regular Audits: Systems are reviewed regularly to identify security vulnerabilities.
• Two-Factor Verification (OTP): OTP technology is used during login and financial transactions to confirm identity.

To learn more about our commitment to data security, visit our About Us page, where winbet 24's operating philosophy is explained.

winbet 24 retains your information only for as long as necessary:

6.1 Active Accounts

All profile and transaction information is retained while the account is active. This information is used for service delivery, bonus calculation, and customer support.

6.2 After Account Closure

If you request account closure, personal identification information is deleted as quickly as possible. However, financial transaction records may need to be retained for a specific period due to legal obligations. Once that period has passed, those records are also permanently deleted.

6.3 Inactive Accounts

For accounts that have been inactive for a long period, we try to contact the user by email to get their preference. If the user does not respond, the information remains securely stored and the user is given the opportunity to reactivate the account.

Every registered member of winbet 24 holds the following rights over their own information:

7.1 Right to Access

You can contact us at any time to find out what information we hold about you. This request can be made via 24/7 live chat or email.

7.2 Right to Correction

You have the right to request correction of any inaccurate information in your profile. Identity verification may be required to change important details such as your name, mobile number, or email.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, if there are ongoing financial transactions or legal obligations, complete deletion may not be possible — in that case we will explain the situation to you in detail.

7.4 Right to Object to Processing

If you do not want to receive marketing messages or personalised notifications, you can turn this off from your account settings or by contacting the support team directly.

All services of winbet 24 are strictly for persons aged 21 and above. We do not knowingly collect any information from minors. Providing a date of birth at registration is mandatory, and no one under the age of 21 can open an account.

If a guardian suspects that a minor has accidentally opened an account, they can notify our support team. We will immediately close that account and delete the stored information.

For more information on maintaining responsible gaming habits, read our Responsible Gaming page, which contains practical advice for safe play.

winbet 24 reserves the right to update this privacy policy as needed. Registered users will be notified in advance of significant changes via email or a site notification. Continued use of the site after a change will be considered acceptance of the updated policy.

The date of the most recent update is always shown at the top of this page. If you need a copy of an older version, contact the support team and it will be provided.

If you have any questions or concerns about this privacy policy, contact the winbet 24 support team. Our team is available in both Bengali and English, seven days a week, twenty-four hours a day.

• Live Chat: Chat directly from any page on the site
• Email: [email protected]

Depending on the nature and complexity of your request, we will try to respond as quickly as possible.